Frequently Asked Questions
General Enquiries
Where are you based?
We are based in Singapore!
How do I contact customer support?
You can fill up the contact form in our link here. Our team will get back to you within 3 business days.
Do you have any retail stores?
We currently operate as an online-only business. While there are no immediate plans for physical locations, we are always exploring opportunities to expand our brand reach.
Shipping
Where do you ship globally?
We ship to most countries! Click here to find out more.
How much are shipping rates?
You can find out more about it here.
How long will delivery take?
You can find out more about it here.
My parcel never arrived.
We’re so sorry to hear about any delivery issues. While Skylaris isn’t responsible for lost or stolen packages, we recommend filing a claim directly with the carrier using your tracking number. If you require any additional assistance, please contact us here.
How do I track my order?
An email will be sent with a shipping confirmation and tracking information.
Orders
Can I cancel my order?
We completely understand that plans can change! However, once an order is placed, we’re unable to cancel it as the fulfilment process begins right away. Please take a moment to ensure all details are correct before checking out.
Can I return or exchange my product?
Items purchased can be returned within 14 days from the date of purchase for store credit. To start a return, please drop us a message here with your order number. Rest assured that the team will contact you in 3 business days.
What conditions must items be in for a return or exchange?
To be eligible for any return or exchange, the item(s) must be in its original purchase condition, with tags still attached, and in its original packaging.
To view our return & exchange policies, please click here.
My item is defective.
We’re so sorry to hear that! Please drop us a message here within 2 weeks from date of receipt and we will send you another piece. If the item is out of stock, we will issue a full refund.
Message Details:
- Order Number
- Product Name
- Defect Description
Please note that manufacturing defects within 5cm from the stated measurements will not be considered as a defect.
Can't find your question?
Reach out to our team here & we'll get back to you the soonest!
